How It Works
Our straightforward five-step process takes you from initial concern to completed repair — with expert guidance at every stage.
Discovering subsidence in your Cornwall property can feel overwhelming. There are investigations to arrange, insurance companies to deal with, repair options to understand, and contractors to coordinate. Our structured five-step process removes the stress by managing everything for you, from the moment you get in touch through to handing back a fully repaired property.
Whether your property needs resin injection to fill mining voids, underpinning to stabilise foundations, or crack stitching to repair damaged masonry, the process follows the same proven path. Here's exactly what happens at each stage.
1. Get in Touch
Complete our contact form describing your situation — the type of property, what you've noticed, and how long the problem has been apparent. We don't need technical details at this stage; just tell us what's happening in your own words. Our team reviews every enquiry personally and responds within one business day with initial guidance.
There's no cost or obligation at this stage. We'll let you know whether your situation sounds like something that warrants professional investigation, or whether it might be something less serious that you can monitor yourself.
2. Site Assessment
A specialist visits your property to assess the damage, examine the ground conditions, review the building's construction, and identify the likely cause of movement. This involves a thorough external and internal inspection, including checking for drainage issues, tree proximity, and signs of historical mining activity in the area.
You'll receive a clear verbal report on the day explaining what we've found, what we think is causing the problem, and what the next steps should be. We'll also advise on any immediate precautions you should take.
3. Investigation & Recommendation
Based on the initial assessment, we carry out or arrange any further investigations needed. This might include drainage CCTV surveys, trial pit excavations, soil sampling, or crack monitoring. The investigation phase establishes the definitive cause of movement and provides the data needed to design an effective repair.
Once investigations are complete, we provide a detailed written report with our recommended repair strategy, estimated costs, and a proposed programme of works. If you're making an insurance claim, our reports are formatted to meet insurer requirements.
4. Repair & Stabilisation
Our experienced team carries out the agreed repair works. This typically starts with addressing the cause — whether that's resin injection to fill voids, underpinning to deepen foundations, drainage repairs to stop water ingress, or tree management to control root action. Once the ground is stabilised, we move on to structural repairs including crack stitching, masonry rebuilding, and wall tie replacement as needed.
All work is carried out to agreed specifications with minimal disruption to your daily life. We coordinate around your schedule and keep you updated on progress throughout.
5. Making Good & Handover
Once structural works are complete, we make good all finishes — replastering, redecorating, replacing floor coverings, and restoring landscaping to pre-work condition. The aim is that, once complete, there should be no visible evidence of the repair works.
You'll receive comprehensive documentation including completion certificates, guarantees, monitoring data, and photographic records. This documentation is essential for insurance purposes and provides reassurance for future property transactions.
What Makes Our Process Different
Unlike general builders who may attempt subsidence repairs without specialist knowledge, our process is built on proper investigation and engineering principles. Every repair we recommend is based on evidence — soil test results, crack monitoring data, drainage survey findings, and structural engineering calculations. This evidence-based approach means we get it right first time.
We also manage the insurance claim process alongside the technical work. Many homeowners find that dealing with loss adjusters, structural engineers, and contractors separately is confusing and time-consuming. Our integrated approach means one point of contact handles everything, keeping the technical work and the administrative work moving forward together.
Our Cornwall focus is another differentiator. We understand the county's unique ground conditions — from the granite bedrock of Bodmin Moor to the china clay deposits around St Austell, the mining legacy of the Camborne-Redruth corridor, and the coastal erosion affecting towns like Newquay and Bude. This local knowledge directly improves the quality of our assessments and the effectiveness of our repair solutions.
Frequently Asked Questions
Ready to Fix Your Subsidence Problem?
Get expert advice and a free assessment from Cornwall's subsidence specialists.
Get Help